Our Customer Service Engineers are never far away.
We understand that time is money and any significant emergency breakdown can affect your bottom line with each passing hour.
If you experience an emergency breakdown and we are not able to resolve your issue over the 24h telephone support line our Customer Service Engineering Team is here for you!
For new equipment, we offer a remote access diagnostic tool EWON, which may allow us to recognise the fault and remedy without visit, otherwise our Onsite service support will arrive promptly with highly trained, qualified and experienced engineers to efficiently attend to any breakdown scenario.
As a global company we can often supply engineers from your own country to respond quickly to any emergency issue. Our customers have access to our global network of sister companies who can assist with the maintenance and breakdown of all equipment and provide spare parts in a timely manner.
Supporting our Customer Service Engineers is a network of global technical support teams that has a wealth of industry knowledge and experience.
Customer Service Engineers are fully qualified and complete regular training updates to ensure they comply with a variety of global working standards. We ensure they are safe to work, are up to date with their assessments and certification for each requested work activity. If our Customer Service Engineers travel from the UK, we handle all work visas and ensure all travel documentation is completed to give you peace of mind.
To contact our Customer Service Team please call +044 (0) 1256 335 533 or complete our “Contact Us” form and we will reply promptly.